Dramatically increasing the building's value
inginir Corporation, referred to in this policy as “inginir,” “we,” “us,” or “our,” respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy and Communications Policy explains how inginir collects, uses, stores, shares, and protects information in connection with our websites, software, applications, connected devices, building intelligence platform, technical support services, and related products and services.
1. Scope of This Policy
This policy applies to personal information and other data collected through:
This policy does not apply to independently operated third-party websites, applications, products, or services that maintain their own privacy policies. When you access a third-party service through an inginir Service, the collection and use of information by that third party is governed by its own terms and privacy practices.
2. Information We Collect
inginir collects information reasonably necessary to provide, operate, secure, support, and improve our Services.
Information You Provide
We may collect information that you provide directly to us, including:
When you create an account or request access to our Services, we may use this information to authenticate your identity, establish your account, communicate with you, and provide the requested Services.
Information Received From Third Parties
We may receive information from authorized third parties, including:
We may receive information from professional platforms such as LinkedIn when you voluntarily provide it, permit its disclosure, or use a feature that connects with those services.
3. Building and Environmental Data
The inginir platform may collect and process information generated by connected building systems, sensors, meters, controllers, devices, and third-party integrations.
Depending on the configuration of a building, this information may include:
The collection and processing of this data are integral to providing building monitoring, analytics, fault detection, reporting, automation, optimization, and related Services. inginir may retain historical building and environmental data to provide trend analysis, reporting, diagnostics, recommendations, predictive insights, system optimization, and performance comparisons.
Building data is not necessarily personal information. However, certain building data may be considered personal information when it can reasonably be associated with an identifiable individual, account, device, or location.
4. Application and Platform Usage Information
We may collect information about how users interact with the inginir Services, including:
This information allows us to provide user-specific functionality, maintain system integrity, understand how the Services are used, and improve platform performance.
5. Device and Technical Information
We may automatically collect technical information from devices used to access the inginir Services, including:
Connected inginir devices may require access to network information during installation or configuration. This may include a Wi-Fi network name, network credentials, or related connection information necessary to establish and maintain secure connectivity.
Network credentials should be stored and protected using safeguards appropriate to the applicable device and service configuration.
6. How We Use Information
inginir may use collected information to:
We may use aggregated or de-identified information for analytics, research, product development, benchmarking, and service improvement when the information cannot reasonably be used to identify an individual.
7. Children's Information
The inginir Services are designed for commercial, professional, and business use. They are not directed to children, and inginir does not knowingly collect personal information from children under 13 or from individuals who have not reached the applicable legal age required to use the Services.
If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.
8. Mobile Application Permissions
Depending on the features used, an inginir mobile application may request permission to access certain functions on a mobile device, including:
The application will access these functions only when permission has been granted through the device or application settings.
You may modify or withdraw these permissions through your device settings. Disabling permission may limit the availability or operation of certain application features.
9. Location Information
inginir may collect location-related information when it is reasonably necessary to provide a requested feature or Service.
Location information may include:
We may use this information to:
10. Cookies and Tracking Technologies
inginir and authorized service providers may use cookies and similar technologies to:
These technologies may include cookies, pixels, web beacons, embedded scripts, log files, browser storage, application caches, and device identifiers.
Most browsers allow users to manage or reject cookies through browser settings.
Restricting cookies may affect the availability or proper operation of certain Services.
11. Analytics
We may use analytics services to understand website traffic, application activity, user interaction, performance, and general usage trends.
Analytics providers may process information such as:
Where appropriate, inginir may use aggregated, limited, or de-identified analytics information.
12. Technical Support and Service Communications Email and SMS Support
Customers may receive email or SMS communications related to:
Customers may provide contact authorization through a signed agreement, account registration, service request, or other applicable consent process.
Support requests outside of standard hours may be submitted by email: [email protected]
Privacy and Communications Contact: [email protected]
Messages and data rates imposed by a user's wireless carrier may apply
SMS Opt-Out
Recipients may stop nonessential SMS communications by:
After an opt-out request is received, inginir may send one final message confirming that the request has been processed.
Opting out of promotional or nonessential SMS communications may not prevent inginir from sending communications that are operationally necessary, legally required, or directly related to a requested support service, where permitted by law.
Email Preferences
Recipients may unsubscribe from promotional email communications by using the unsubscribe option included in the message or by contacting [email protected].
Unsubscribing from promotional email does not prevent inginir from sending transactional, security, contractual, support, account, or service-related communications.
13. How We Share Information
inginir may disclose information to service providers, contractors, resellers, agents, advisors, and business partners that perform authorized services on our behalf.
These services may include:
These parties may access information only as reasonably necessary to perform the applicable service and are expected to handle information in accordance with contractual and confidentiality obligations.
inginir may also disclose information:
inginir does not sell personal information for monetary compensation. Any statement concerning the sale or sharing of personal information is subject to the definitions and requirements of applicable privacy law.
14. Third-Party Links and Integrations
The inginir Services may contain links to, or integrate with, third-party websites, applications, systems, equipment, and services.
Information processed independently by those third parties is governed by their respective privacy policies and agreements.
inginir is not responsible for the privacy, security, content, or operating practices of independently controlled third-party services.
Users should review the terms and privacy policies of third parties before providing information or enabling an integration.
15. Data Security
inginir uses reasonable administrative, technical, and organizational safeguards designed to protect information against:
No system, network, transmission method, or storage environment can be guaranteed to be completely secure.
Customers and users are responsible for maintaining the confidentiality of their login credentials, using appropriate access controls, and promptly notifying inginir of suspected unauthorized account activity.
16. Retention of Information
inginir retains information for as long as reasonably necessary to:
Following account termination, certain personal information may remain in active systems for up to six months, unless a longer retention period is reasonably necessary or legally required.
Backup copies may remain for an additional period before being securely overwritten or deleted through normal backup processes.
Building, operational, equipment, and environmental data may be retained in accordance with the applicable customer agreement and legitimate operational requirements.
17. Accessing, Correcting, or Deleting Information
Users may be able to access or update certain account information through the controls available within the inginir Services.
Requests to access, correct, or delete personal information may be submitted to: [email protected]
inginir may request reasonable information to verify the requester’s identity, authority, account ownership, or relationship to the applicable customer before processing a request.
Certain information may not be deleted when retention is required or permitted for legal, security, contractual, fraud prevention, operational, or recordkeeping purposes.
18. California Privacy Rights
Depending on the nature of the information collected, the relationship with inginir, and the applicability of California law, California residents may have rights regarding their personal information.
These rights may include the right to request:
inginir will not unlawfully discriminate against an individual for exercising an applicable privacy right.
California privacy requests may be submitted to: [email protected]
Mailing Address:
Before completing a request, inginir may need to verify the requester’s identity and authority. An authorized agent may submit a request where permitted by law and where appropriate documentation is provided.
19. International Users
The inginir Services are operated from the United States.
Users accessing the Services from outside the United States understand that information may be transferred to, stored in, or processed in the United States or other jurisdictions where inginir or its service providers operate.
Data protection laws in those jurisdictions may differ from the laws of the user’s location.
20. Changes to This Policy
inginir may update this Privacy and Communications Policy periodically to reflect:
The updated policy will be posted on our website with a revised “Last Updated” date. When required, we may provide additional notice through email, the inginir platform, or another appropriate communication method.
21. Contact Us
Questions, concerns, privacy requests, and communications preferences may be directed to: